Shipping and Returns


Shipping and Returns

HeavenlySmilez Shipping Policy

Thank you for choosing HeavenlySmilez! We appreciate your business and want to ensure that your shopping experience is enjoyable and hassle-free. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

Order Processing:

  • All orders are processed within 7-10 business days (Monday to Friday, excluding holidays) after receiving payment.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Shipping Delays:

  • While we strive to deliver your orders promptly, there may be instances of shipping delays due to unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control.
  • We will do our best to notify you in advance of any expected delays and keep you informed about the status of your order.

Lost or Damaged Packages:

  • In the unfortunate event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund.

Returns Due to Incorrect Address:

  • If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply to reship the order.

By placing an order with HeavenlySmilez, you agree to the terms outlined in this shipping policy. If you have any questions or concerns, please contact us!

Thank you for choosing HeavenlySmilez! We appreciate your business.